Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Join our weekly Gorgias on-boarding and training session for all new customers' Support Agents.


Get Started with Gorgias (Support Agents) - AMER

Our Gorgias Onboarding Webinar will cover all details around getting your Gorgias Account launched for answering customer tickets and delivering exceptional customer support. The session will cover:

*   Adding users and teams
*   Setting business hours
*   Connecting e-commerce stores, apps, and support channels
*   Creating tags and macros
*   Organizing ticket views and sections
*   Automating actions with rules
*   Reporting through statistics
*   And more...


Get started with Gorgias: Account setup (for leads/admins) - EURO

Get started with Gorgias: Account setup (for leads/admins) - AMER

Get Started with Gorgias (Support Agents) - EURO

Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   Overview of each statistics page
*   Filters
*   Reporting
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Statistics (US/EURO)

Get started with Gorgias: Account setup (for leads/admins)

Be a part of the April Product Town Hall webinar hosted by the Gorgias Product Team!

Join us as we delve into our recent and upcoming releases, explore strategies to enhance platform optimization, and address any questions you may have.

Ensure you don't miss out on the insights – engage in the discussion with our Product team. We look forward to having you there! 😀


Gorgias Product Town Hall

Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q\&A with your instructor.

# Topics

In this session will cover topics including:

*   Set up views and sections
*   Optimize tags
*   Set up ticket fields
*   Live Q & A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Masterclass: Ticket Organization (USA/EURO)

Join our weekly Gorgias onboarding and training session for all new customers' Support Agents.


Get Started with Gorgias (Support Agents) - AMER

Get started with Gorgias: Account setup (for leads/admins) - EURO

Get started with Gorgias: Account setup (for leads/admins) - AMER

Get Started with Gorgias (Support Agents) - EURO

Masterclass: Statistics (US/EURO)

Get started with Gorgias: Account setup (for leads/admins)

Gorgias Product Town Hall

Masterclass: Ticket Organization (USA/EURO)

Get Started with Gorgias (Support Agents) - EURO

Get Started with Gorgias (Support Agents) - AMER

Get started with Gorgias (support agents) - APAC

Get started with Gorgias: Account setup (for leads/admins) - AMER

Get started with Gorgias: Account setup (for leads/admins) - APAC