Built on your own knowledge base, data and integrations, upgrade your team with a fully autonomous AI Agent that can instantly answer tickets, perform actions and match your brands tone of voice
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Scale up your customer support, without the added costs.
Build custom, interactive conversation flows to offer on-brand answers, recommendations, and solutions. Personalize your CX without the effort.
Provide customers the right answer, fast.
Instantly answer common support questions with AI Chat to exceed customer expectations. Built using your own help center and data – and nothing else – ensuring information accuracy.
Self-serve order management, built to exceed expectations
Empower customers with the ability to see real-time order status, request refunds and cancellations, and report issues all without waiting for an agent.
Empower your team to solve more customer issues without spending more time.
Leverage AI to identify and automatically close spam tickets, process refund requests, and send tracking links. Provide instant answers and declutter your email inbox – allowing your team to focus on building loyalty and retention.
Easily track and adjust your automation performance
Understand the impact of Automation on your team and bottom line with AI you fully control. Track automation rate, time saved, customer time saved and more to maximize the potential of automation.
Our goal is to help all ecommerce brands fully automate 60% of their CX. Here is what we’re building to make that possible.
We believe that successful automation means your team will shift from answering tickets to coaching and monitoring AI. This doesn’t mean that humans are removed from the equation. Instead Agents will spend time improving automation and being proactive with customers to help them find the right products and drive revenue for your brand.